Frontline Support Engineer
Job Description
About EXANTE
EXANTE is a pioneering wealth tech company delivering cutting-edge centralized trading solutions and robust B2B financial infrastructure. Our internally engineered trading platform provides seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options within a single, multi-currency account. As a rapidly expanding global firm with over 700 talented employees from 70+ nationalities across 70 locations, we are a frontrunner in the financial sector.
About the Role
We are seeking a Frontline Support Engineer to join our technology department. This is a first-line specialist responsible for the initial response to incidents and requests from internal users and systems. This role does not involve direct interaction with clients; collaboration focuses primarily on engineering and operations teams.
Reporting Line: Frontline Support Lead
Work Schedule: 5 days per week (Monday–Friday) with rotating morning and evening shifts
Key Responsibilities
- Support and maintenance of EXANTE products (front-end and back-end trading software and services)
- Provide basic technical troubleshooting for external and internal user requests
- Track escalated tickets and monitor their progress
- Follow standard escalation procedures for unresolved issues directed to appropriate internal teams
- Adhere to SLA requirements based on issue severity
- Build and maintain relevant internal documentation
Required Qualifications
- Minimum 1 year work experience in software, services, or applications technical support
- Hands-on experience with Linux (terminal, system logs, application logs, basic diagnostics)
- Basic knowledge of Kubernetes and Docker technologies
- Basic knowledge of computer networks
- English proficiency at intermediate level (B1) or higher
Preferred Qualifications
- Work experience in FinTech sector
- Basic understanding of investment and trading concepts
- Automation skills in Python and Bash
- Experience with Atlassian products (Jira, Confluence)
Ideal Candidate Profile
- Demonstrates empathy toward client requirements
- Team player with strong communication and collaboration skills
- Hands-on, solution-oriented mindset with creative problem-solving approach
- Excellent organizational and time-management abilities