About EXANTE

EXANTE is a pioneering wealth tech company delivering cutting-edge centralized trading solutions and robust B2B financial infrastructure. Our internally engineered trading platform provides seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options within a single, multi-currency account. As a rapidly expanding global firm with over 700 talented employees from 70+ nationalities across 70 locations, we are a frontrunner in the financial sector.

About the Role

We are seeking a Frontline Support Engineer to join our technology department. This is a first-line specialist responsible for the initial response to incidents and requests from internal users and systems. This role does not involve direct interaction with clients; collaboration focuses primarily on engineering and operations teams.

Reporting Line: Frontline Support Lead
Work Schedule: 5 days per week (Monday–Friday) with rotating morning and evening shifts

Key Responsibilities

Support and maintenance of EXANTE products (front-end and back-end trading software and services)
Provide basic technical troubleshooting for external and internal user requests
Track escalated tickets and monitor their progress
Follow standard escalation procedures for unresolved issues directed to appropriate internal teams
Adhere to SLA requirements based on issue severity
Build and maintain relevant internal documentation

Required Qualifications

Minimum 1 year work experience in software, services, or applications technical support
Hands-on experience with Linux (terminal, system logs, application logs, basic diagnostics)
Basic knowledge of Kubernetes and Docker technologies
Basic knowledge of computer networks
English proficiency at intermediate level (B1) or higher

Preferred Qualifications

Work experience in FinTech sector
Basic understanding of investment and trading concepts
Automation skills in Python and Bash
Experience with Atlassian products (Jira, Confluence)

Ideal Candidate Profile

Demonstrates empathy toward client requirements
Team player with strong communication and collaboration skills
Hands-on, solution-oriented mindset with creative problem-solving approach
Excellent organizational and time-management abilities

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Open Positions (1)

Frontline Support Engineer