Salesforce Administrator

About GiveWell

GiveWell is a research organization that identifies and funds cost-effective giving opportunities, focusing on global health and well-being. Our work is funded by tens of thousands of donors who rely on our research to inform their giving. We've grown from directing $1.5 million in 2010 to directing more than $400 million in 2025.

The Role

We're hiring a Salesforce Administrator to support internal users, continuously improve user experience and data quality, and ensure data reliability and consistency across our Salesforce instance. The Salesforce Administrator will fully own the support, maintenance, and roadmap of core products leveraging Salesforce NPSP, and provide front-line support for our custom Salesforce app.

Why We're Hiring

GiveWell's fundraising and grants management work depends heavily on Salesforce to operate effectively and scale our impact. Our Technology team currently has only one Salesforce Administrator, and the volume of day-to-day support requests has left little room for proactive improvements such as reducing technical debt, improving data quality, or building new features that would meaningfully benefit our growing organization. As GiveWell grows and our use of Salesforce expands, particularly in grants management, we expect demand to outpace what a single administrator can sustainably support. We're looking for someone who can share the support load, bring additional depth to the team, and help us continuously improve the systems that underpin our life-saving work.

Systems You'll Support

• Outreach CRM – Managing donor and prospect relationships
• Gift/Donation Processing System – Handling financial transactions and donor records
• Grants Administration – Supporting our growing grants management operations
• Service Console/Case Management – Managing internal support tickets and workflows
• Reports & Dashboards – Delivering actionable insights to stakeholders

Key Responsibilities

Salesforce Support:

• Serve as the primary point of contact for all Salesforce support requests, resolving issues in a timely manner and routing requests appropriately
• Proactively monitor Salesforce performance and initiate troubleshooting when necessary
• Manage user onboarding, offboarding, and permission modifications
• Support teams with reporting, dashboards, and data visualization
• Design and deliver training sessions and walkthroughs to educate staff
• Escalate bugs and larger process issues to senior Salesforce teammates
• Create and maintain documentation to help teammates use Salesforce effectively
• Identify and suggest areas for improvement and optimization

Database Maintenance:

• Own data quality including setting up monitoring systems to identify problematic data streams and eliminate errors
• Perform data uploads and migrations using tools like DataLoader
• Conduct exploratory data analysis to expose data quality issues and recommend solutions
• Implement data governance best practices across the Salesforce instance

This is a full-time remote position based in the United States, offering the opportunity to make a direct impact on global health and well-being initiatives through technology enablement.

💰 Compensation not publicly listed. Market estimate for similar roles: from $70K, varying by experience and location.