Account Manager, Corporate

About AlphaSense

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

About the Team

Our Customer Success team is made up of Product Specialists and Account Managers who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally. As a team, we are committed to providing value to our clients through a consultative approach to solve challenges. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.

About the Role

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders to effectively retain and grow our customer base. You will serve as our Corporate clients' main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions.

Key Responsibilities:

• Serve as primary point of contact for Corporate clients across all industries and verticals
• Manage client relationships to drive retention and identify growth opportunities
• Collaborate with account executives to expand footprint within each client account
• Handle inbound client queries and outbound relationship engagement
• Lead renewal discussions and manage contract renewals
• Extract client insights and feedback to inform internal strategy for product, marketing, and sales teams
• Maximize customer product usage and demonstrate ROI
• Track key performance indicators including retention rate and growth opportunities identified

What We're Looking For:

You are versatile and comfortable working with a diverse range of clients across multiple industries. You excel at building strong client relationships, demonstrating consultative selling skills, and identifying expansion opportunities. Your ability to communicate value, coupled with your strategic thinking, makes you an ideal fit for this role.

Reporting Structure:

This position reports to the Director, Account Management.

Location:

US Remote (Eastern/Central Time Zone preferred)